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Cutting in line

Articles / Personal Stuff/Random News
Date: Nov 07, 2008 - 01:35 PM
New Scientist covers How to cut in line and get away with it:

Surprisingly, people took just as much offence at people who cut behind as in front. If people were acting in pure self-interest, they would only take offence to people who cut in front, Helweg-Larsen says.

Less shockingly, super-fans tended to get more upset by friendly line intruders than less devoted fans. "We found that more committed fans were much more upset about a variety of situations and in general had different attitudes," she says.

Dilip Soman, a management professor at the University of Toronto who studies queues, thinks that social justice plays an important role in people's reactions to cutting.

"You have this first come, first serve rule you don't want to violate," he says. "If the entire queuing system is threatened, people react."




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