The Wall Street Journal runs an article on how CEO's just don't get IT:|
Unfortunately, the chief information officer often reinforces this separation. That's because he or she usually is an IT professional chosen to be a director of technology, rather than an executive who is expected to fully integrate IT into the company.They also make several good points on outsourcing... while failing to mention how poorly performing (and ultimately infuriating) the cut-rate, incompetent outsourced workers from places like India are.
The situation is exacerbated by language differences. IT people use jargon and acronyms that are indecipherable to others. Executives speak the language of business, fully expecting to be understood by everyone in the company. Much is lost in translation, leading to suboptimal results that IT is blamed for, which causes resentment and cynicism toward management.