Glide Underground

What to expect of Comcast

Articles / Personal Stuff/Random News
Date: Jun 19, 2007 - 09:03 AM
Comcast is taking over from Time Warner in my area - so of course, our channel lineup is being screwed up, they're trying to strip out things, jack the rates, and muck with the cable modem service.

Surprise surprise - the world's worst cable provider's also shaking down customers trying to hold services hostage.

"Cruella" tells me: in order to receive the missing HD channels, along with all the other cable channels in my existing line-up (which is just about everything), I will have to upgrade to a costlier package.

"Okay, how much is that?" I ask.

$50, I'm told.

A year?

No...a month. A month!!

This is classic bait and switch, I tell "Cruella." End call, finally, at 9:56 a.m.

A glutton for punishment - and thinking that "Cruella" was surely mistaken - I decide to give Comcast one last chance to make good. I call them again this afternoon (Saturday.) Another relentlessly nice customer service rep. answers. "Oh," he sneers, "you must have talked to our Morgan Hill [California] office. I'm not supposed to say anything but..."

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