A story we covered earlier, but there's an update. 1up says that the info on the compromised accounts was a result of pretexting - the 'hackers' just called Microsoft's inept Indian tech support, pretended to be the account owners, and were given info necessary to log in.|
As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as ?pre-texting?, through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.