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Live fraud from Pretexting

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Date: Mar 26, 2007 - 01:19 PM
A story we covered earlier, but there's an update. 1up says that the info on the compromised accounts was a result of pretexting - the 'hackers' just called Microsoft's inept Indian tech support, pretended to be the account owners, and were given info necessary to log in.

As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as ?pre-texting?, through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.




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