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 Dec 08, 2004 - 01:00 PM - by Michael
* Nintendo fixing DS dead pixels for free

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Mobile gaming (GBA/etc)
Nintendo's making good on their promises, and replacing the screens on DS units that have dead pixels. (Thankfully, my DS's pixels are all happily alive).

Using the Nintendo Repair Form, I just had to fill in my name, address, the month I purchased the unit, and the serial number from the bottom of the system (pictured at right). It asks you to describe the problem with the system, I just typed, ?Dead pixel; top screen.?

In a few minutes, I got an email from Nintendo with my Repair Order number and an RMA number to use with a FedEx shipment. That means that Nintendo actually pays for the shipping. All you need to do is put the Repair Order number, your name, and your address in an envelope and throw it in a box with the DS and take it to a FedEx location, a FedEx Kinkos, or you can even set up the shipment from the FedEx website (use the RMA number and they wont charge you). I went to a FedEx Kinkos and paid $8 to have a professional package up the unit safely in bubble wrap, but the shipping itself was free of charge.


Nice to see them taking responsibility for the issue... though I'll guess many gamers wish they had an advance-replacement option.
 

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