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 Oct 29, 2004 - 01:00 PM - by Michael
* Do-It-Yourself Warranty Repair

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PC Games/Hardware/Microsoft
A Wired story covers a growing trend in PC repair: built-box manufacturers like HP, Dell, and Apple are making the machines user-serviceable.

The new iMac is perhaps the most user-serviceable machine on the market. But Apple is not alone in outsourcing repairs to customers.

The entire PC industry is increasingly moving to do-it-yourself repairs. Almost a third of the repairs to Hewlett-Packard's desktop computers, for example, are performed by HP's customers. The company expects that number to climb to more than 65 percent in the next few years.

Apple, HP and most of the other computer manufacturers still offer to perform warranty repairs on customers' behalf, but more and more customers are opting to repair their machines themselves -- a cultural shift highlighting the growing ease and familiarity with technology products.
As techies, I'm betting most of our readers built their own systems. Still, it's nice to see companies designing things in an easy to fix manner.

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