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1. Musings 45: Penny Arcade and The Gripping Hand
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 May 03, 2007 - 12:00 PM - by Michael
* Interesting customer support

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Personal Stuff/Random News
Steve Jobs apparently was so incensed at a flame email he got from a "disgruntled" Mac purchaser that he personally stepped in to fix the problem:

Reader J. CC'ed us on an email to Steve Jobs in which he calmly explained that while his Apple II was still working fine, his brand new Macbook is totally defective. Here's the story: After about a month of sending it back and forth to Applecare for repair, J. was informed that Apple would replace the laptop, but that he couldn't have his data back. He didn't like this idea, so he wrote Steve Jobs a letter. Read J's emails inside, there's a happy ending!

 

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