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 Mar 21, 2007 - 05:44 PM - by Michael
* Xbox Live defrauded?

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Xbox/Xbox Games
If Microsoft doesn't do something fast, this could blow up in their faces:

Security researcher Kevin Finisterre was playing Halo on a recent night with several friends when some of their opponents threatened to steal their accounts, he said.

"Literally the next day my girl's account was locked out," Finisterre wrote in an e-mail Tuesday. "I received a message on my Xbox that said: 'We are sorry we must log you out of Xbox Live because someone else is using your Gamertag.'" The account was banned. A "Gamertag" is a person's account name on Xbox Live.

Finisterre said that calling Microsoft was no help and that he got the runaround from the support people who answer 1-800-4MY-XBOX, the official help line.
Ouch. The last thing you want to do is have people from the media given the runaround. That tends to get, you know, publicized.

He's got a stellar recording of what he got from Xbox Live support here (fourth link down).
 

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