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 Mar 20, 2007 - 04:40 PM - by Michael
* That darn DRM again

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Personal Stuff/Random News
Ars have an interesting story on an electronic music store that says 75% of their tech support is trying to troubleshoot DRM issues.

Musicload said in a letter distributed last week that customers are having consistent problems with DRM, so much so that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM. In a business where the major music labels expect to be paid well for their source material, the costs of supporting DRM are borne entirely by the music retailers. If the labels' love affair with DRM is hurting the companies trying to make a go at selling music online, something is horribly wrong.

 

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