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 Apr 04, 2005 - 09:22 AM - by Michael
* BroadbandReports DSL gripes #5

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PC Games/Hardware/Microsoft
BroadbandReports' list of gripes about DSL service problems continues: today they're down to #5 with Fix it right the first time - and quickly.

I can REALLY identify with this one; when I first got DSL it didn't work right for over a month, because of some bad wiring. It could have been fixed in 72 hours, but it took multiple weeks of calling SBC and dealing with outsourced Indian tech "support" who didn't understand English and were just reading a script, in order to get a technician out to look at it.

How many of you find that your new connection is unreliable: you face horrible packet loss, and schedule an appointment - often taking entire day off work - to have a technician troubleshoot your connection.

Said technician only seems to visit when your connection is working properly. He'll often test your line levels, maybe replace a cable or a splitter, and be on his way. That evening, you'll discover your problem has not been resolved.

Often users will schedule one or two more visits (if they can get yet more time off work). If the packet loss issue is moderate, often they'll deal with it. If it's severe, they'll likely give up and switch (if they even have such an option).
I moved. I switched to Cable Modem. I'm happy now.
 

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